Our Code of Practice

Standards of Education
Rivers First Aid is dedicated to providing our clients with the highest level of professionalism and educational standards to maximise the learning experience. Course fees include all relevant text, materials, tuition and certification. Students are asked to bring a pen and notebook to their course on the day. Our instructor utilise a mix of overhead projection videos, PowerPoint presentation and hands on practical exercises. Students will engage in the practical components of their course to practice relevant techniques, and to increase learning outcomes and the success of students. We employ personnel with appropriate qualifications and real life experience to deliver and facilitate the training and assessment relevant to the courses offered.

Public enrolment into a desired course is finalised upon receipt of payment. Corporate enrolment is confirmed upon receipt of written confirmation from the client. All student selection decisions comply with equal opportunity legislation. If a student is found to be behaving in a manner which is disruptive to fellow students and the learning environment, the student will be asked to desist their behavior. Should the student fail to comply with this request they may be removed from the class with no refund payable.

Assessment will meet the National Assessment Principles and will include practical and theoretical components. All assessments are conducted fairly and without bias with most occurring in class at the time of training. Assessments are designed to test the skills and underpinning knowledge required to deem a student competent in their relevant field of training. Students will receive notification all relevant certifications within 14 days from successful completion of their course.

Quality Management
Rivers First Aid is committed to providing quality service and focuses on continuous improvement. We welcome all feedback from clients and staff. This productive feedback allows us to incorporate any improvements gained into future programs.

Client / Student Services
Our premium service standards ensure all students are given the maximum potential for success. Any student experiencing difficulties with any aspect of their training may seek assistance from the instructor throughout the course. All our instructors are highly motivated and there to help in any way possible. If additional learning support is required this will be managed by Rivers First Aid.

Reconition of Prior Learning (RPL)
Rivers First Aid’s recognition of prior learning policy allows for previously attained skills or knowledge to be recognised. For further information regarding this policy please contact us.